よくあるご質問。

At Rendition Design, we do more than sell parts. We help owners keep their cars useful, clean, and enjoyable to drive.

If your question is not answered here, contact us.

Ordering & Shipping

Do you ship worldwide?
Yes, we ship to supported destinations worldwide. Shipping options, rates, and free-shipping offers vary by destination and order value. Available services and the final shipping charge are shown at checkout.

Free shipping applies to the qualifying service and does not automatically include FedEx or Priority shipping. See our Shipping Policy for regional rates and full details.

When will my order ship?
Standard items: estimated dispatch within 5–10 business days after payment.

Made-to-order gauge overlays and diffusers: 15–25 business days.

Steering wheels: 25–35 business days.

For carbon fiber parts, Android head units, and other specialty items, check the product page for availability and the applicable lead time. A specific lead time stated for your selected product or finish applies to that item.

Business days exclude weekends and Taiwan public holidays. These are dispatch estimates, not arrival dates. Shipping transit time starts after dispatch and is additional to processing or production time.

If your order is affected by a delay, we will contact you with an update. Please contact us before ordering for a time-sensitive installation or event.

Does Priority shipping speed up production?
No. Priority refers to the shipping service used after dispatch. It does not shorten production time or mean your order will be made or dispatched ahead of other orders.

Can I track my order?
Yes. Tracking details are emailed when your order ships. You can also use our Track Your Order page.

Tracking updates may take time to appear, and the level of detail varies by carrier and destination. Please monitor your parcel and respond to any delivery, collection, or customs notices. Contact us if tracking appears stalled or you need help.

Product Questions

Will these parts fit my car?
Each product page lists the supported chassis, model years, body styles, and relevant options. If you are unsure, email us with your model year and a photo of the installation area before ordering.

Are your parts OEM?
No. Our products follow an OEM+ philosophy: vehicle-specific fitment and restrained styling, with improved function, materials, or durability.

Do your parts require modification?
Most products use the factory location without permanent modification. Any required wiring, adhesive, cutting, or additional parts should be stated on the product page.

Inspect and test-fit all parts before installation or making any permanent changes. Contact us first if something does not look right.

What makes Rendition different?
We daily-drive older cars and develop parts from real vehicles using OEM geometry, 3D scanning, testing, and owner feedback. Thousands of Rendition parts are used by enthusiasts in more than 60 countries.

Returns & Warranty

What is your return policy?
Contact us to request an eligible return within 20 calendar days after receipt. Conditions, fees, exclusions, and refund methods are explained in our Return & Refund Policy.

Contact us before sending any item back.

Is there a warranty?
Eligible Rendition Design products include a six-month limited warranty from delivery. See our Warranty Policy for coverage, exclusions, and claim details.

For help with a product, email us with your order number, a description of the issue, and clear photos or a short video.

Partnerships & Community

Can I become an affiliate or dealer?
Yes. Visit our Affiliate Program page for affiliate opportunities, or contact us about becoming a dealer.

Can I suggest a new product?
Absolutely. Many Rendition products begin with owner feedback. Send your idea through our contact page.

Support

How can I contact customer service?
Email support@rdtnshop.com with your order number, if applicable, and a brief description of your question. Photos or videos are helpful for fitment and product issues.

We normally reply within 1–3 business days, Monday through Friday, Taiwan time (GMT+8).

Where are you located?
Rendition Ltd.
9-2 No. 458, Zhongzhou 8th St.
Rende Dist., Tainan City 717014, Taiwan